- Customer Care
Your satisfaction is our priority, and your feedback is always welcome.
Shoot us an email with any questions, if its regarding an order please provide your order number.
If you would prefer to speak with someone our customer care team is ready to assist you.
9:00am-5:00pm (PST), Monday-Friday
Phone: (323) 235-8070
Thank you for being the best part of Rock Revival, our customer!Back to Top
We accept PayPal, MasterCard, American Express, Visa, Discover and Rock Revival gift certificates.Back to Top
We do not collect sales tax in all states. Actual taxes charged are calculated based on the state and local taxes of the location where the order is being shipped. The calculation of sales tax is subject to change as the taxation of online transactions is continuously evolving.Back to Top
Price adjustments are honored within 7 days from the discounted date.
This does not include promotions or coupons.
Standard Shipping: orders received by 3:00 p.m. (PST), Monday-Friday, will shipped the same day in most cases.
Next Day Air and 2nd Day Air: orders will ship same business day if received by 12:00 p.m. (PST) Monday-Friday, however, no guarantees are made.
All orders will ship within 2 business days unless noted otherwise.
In the event we become aware of a delay in delivery time, we will notify you.
We do not ship to P.O. or A.P.O boxes at this time.
Note: Rock Revival is not liable for delays in shipping caused by external factors (i.e. weather conditions, natural disasters, acts of terrorism, traffic accidents, etc.)
To insure receipt of your order, all purchases require a signature upon delivery.Back to Top
With a minimum purchase of $100 or more at rockrevival.com, you may receive free standard ground shipping. Standard ground shipping usually arrives in 4-6 business days but may take longer. Your purchase must total $100 or more after any promotions or discounts are applied and excluding any taxes and fees for shipping and handling. This offer is non-transferable. Offer is valid on standard U.S. ground shipping to the order’s first ship-to address within the U.S. and its territories only. Offer is not valid for international delivery addresses. Offer is not valid for express shipping. Please visit the Shipping & Returns page of our website for more information on express shipping.Back to Top
We ship via UPS and FedEx for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.
Standard / Ground / $7 / 3-5 Business Days in the Continental US
Two-Day Shipping / $15 / 2 Business Days in the Continental US
Expedited / Next Day / $20 / 1 Business Day in the Continental US
Orders to Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands, please add $5.00 to prices above.
All prices on our site are listed in US dollars and charged in US dollars.
Your total purchase price will be based upon the current and prevailing exchange rate your credit card issuing bank has established at the time of purchase.
Please contact your credit card issuing bank for exchange rates and policies.Back to Top
You may cancel any order that has NOT shipped. Any shipped order cannot be cancelled.
Please call Rock Revival Customer Care at (323) 235-8070, Monday-Friday, 9:00am-5:00pm (PST).
Although we will try our best, no guarantees are made that a cancelation request will be fulfilled.
You may return merchandise within 30 days of receipt of the package for a full refund of the purchase price, this refund can only be made to the card used during checkout. There is not a restocking fee.
MERCHANDISE MUST HAVE THE ORIGINAL TAGS, MUST NOT HAVE BEEN WORN, ALTERED, WASHED, AND MUST BE IN ITS ORIGINAL CONDITION.
Returns will only be accepted if you purchased your items from rockrevival.com. If you purchased product through another retailer, please contact the retailer for your return.
Return shipping costs are the responsibility of the customer. When shipping your return to us, you may use any courier service convenient for you (e.g. FedEx, USPS, DHL). Please remember to use a form of shipment that includes full tracking information so that we will be able to confirm receipt of your return. We also recommend that you purchase insurance for your return shipment. Rockrevival.com is not responsible for missing or lost packages. Please note rockrevival.com would be unable to process refunds or exchanges for merchandise not received.
Shipping and handling charges will be reimbursed in cases when shipping errors have occurred, or errors have been made to your order. You may also be issued a return label free of charge in order to resolve any shipping errors.
Any defective item(s) will be considered on a case-by-case basis. If purchased from rockrevival.com, returns of defective item(s) may qualify for a full refund if received within 30 days of rockrevival.com’s return policy. If defective item(s) are received after 30 days, returns will only qualify for partial credit or repair.
We are not responsible for any damage to items that have been worn, altered or washed.
Final Sale items are not eligable for return.Back to Top
To complete a return, fill out the return reason code on the return form on your packing slip and include it with the item(s) you would like to return.
All rockrevival.com orders include a packing slip with a prepaid, pre-addressed return label. When you use the return label to send your package, $7.50 will be deducted from your order refund. To use the prepaid return label, attach the prepaid return label to the outside of your package. Remove all extra labels on the outside of the package. Drop your package off at any drop box or store location that accepts UPS or FedEx packages (depending on carrier label). When your credit is issued to the original payment method we will deduct the $7.50 prepaid return fee. Alternatively, you may elect to use your own shipping method at your own expense. Mail your prepaid package to rockrevival.com, Attn: Online Returns Department, 4715 S. Alameda Street, Los Angeles, California 90058.
If for some reason you no longer have your oriiginal invoice, please call us at (323)235-8070. You can also email us at email@example.com to request a return form.
Please allow 2-4 weeks for the shipping date for the refund to appear on your bank statement; and 1-2 billing cycles for the credit to appear on your credit card statement.
Please note the RETURN POLICY above to receive proper refund or credit.Back to Top
Rockrevival.com e-Gift cards do not expire, have no fees and are only redeemable at rockrevival.com. e-Gift Cards may not be returned, applied as payment on any account or redeemed for cash, except where required by law. You should safeguard your e-Gift card. Rockrevival.com is unable to reissue e-Gift cards that have been lost or stolen.